"We Educate U"

Computer-based training (CBT), manuals, seminars, and workshops

Our Convenience Store, Food Service, and Retail Operations workshops are intended for all levels of store personnel; from owners/operators to managers/supervisors and the most valuable employee of all – the front-line sales associate/customer service representative who has contact with hundreds of your most valuable customers every day.

Studies show employees perform better on the job when they know what is expected of them.  Our workshops provide the educational tools store personnel need to compete in today’s tough retail environment.

Instructors with a multitude of experience in the retail and food industries are utilized in each workshop.  The curriculums are constantly updated to provide attendees with the latest information pertinent to their store operations.  The open communication and sharing of ideas and strategies used in our workshops have proven to be an effective tool for continued education.

Concern:  What if I train my employees and they leave?

Larger Concern:  What if you don’t train them and they stay!

We have several Computer Based Training (CBT) modules available to enhance your company's training programs.  CBT modules offer an exciting way to provide employees with the training they need to excel in their everyday job duties.  In today's competitive market place, creating a solid base of employees equipped with the know-how to represent your company is an essential part of making your business a success.  Training supports your employees with the skill sets so they can demonstrate effectively, efficiently, and consistently how to handle customers, products, cash, security and more, 

Benefits of CBT

• Consistency and thoroughness of message
• Students learn at their own speed
• Reduces training time by as much as 2/3
• Provides “just in time” training
• Students get trained when they need it
• Reduces travel costs of employees
• Reduces “per-learning” training costs
• Younger employees like it because they are more computer savvy
• Older employees like it because they can learn at their own speed
• Training is interactive – students have to think, therefore they learn
• Students come away more competent & confident
• Reduces turnover due to poor initial training
• Can set standards for passing courses – the degree of understanding can be measured.
• Store operations are improved
• Customer service is improved

"We Educate U” Computer-based training (CBT) programs

CBT Modules -  $75 each unless otherwise specified – discounts for 5 or more

We currently have 11 Computer Based Training Modules written and ready for distribution.  These courses can be completed in only 10 to 15 minutes each.  They are as follows:

• Customer Service – Learn the basics of customer service that will keep customers coming back. Spanish version available.
• Safe Food Handling Procedures  – The basics procedures of safe food handling are covered in terms that are simple to understand.  Spanish version available.
• Coffee Selling Tips with Trouble Shooting Guide – Coffee is the highest gross margin item your store offers.  Learn how to increase sales and profits on this item.
• Employee Respect in The Workplace – In an atmosphere of mutual respect, people can work together as members of a team, do better work, and feel better about themselves.  In this module, we will cover employee responsibilities in this area.
• Food Service Financial Management  – Food Service departments, when operated properly, have the potential of making the owners money.  In this module, learn the basics of food service financial management, and how to implement these basic principles to make your food service operation more profitable.
• Responsible Selling of Age-Restricted Products – Learn how to sell age-restricted products responsibly, and how to tactfully refuse a sale.  Spanish version available.
• Employee Interviewing Techniques – Interviewing is a tool that helps match the right applicant with the positions you have available in your organization.  Learn how to use the interview to choose the best candidate from the talent pool and hire the right candidate for each position available.
• Effective Recruiting Strategies – Finding the right candidates for job openings in your organization can be a challenge and an opportunity.  Learn the specific actions you can take that will help you recruit and retain all the talent you need.
• How to Lower Net Operating Costs (NOC) - 4 module set - $100
  • How to increase in-store sales
  • How to increase in-store margins
  • How to reduce operating expenses
  • How to increase fuel gallons sold
• Where is Marge? – Use the 10 clues included in this module to find the lost treasure of higher food service profit margins. Also included in this module is a brief introduction to the In-Store Food Service Management Software System.

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More CBT modules

STOP™ (Stop Theft of Profits) Loss Prevention Program was created to educate all employees on how to identify sources of theft, and then reduce theft by implementing and following basic loss prevention procedures.  The STOP™ Loss Prevention Program consists of a set of CBT modules, basic store policy and procedure manuals, and seminars and workshops.  For more information, please see the STOP™ page.

"We Educate U”  seminars/workshops  

Eight (8) Hour Workshops

The following workshops are $149 per attendee at the door or $129 for advanced registration.  
Groups of three (3) or more that register in advance will receive a discounted price of $99 each.

• ServSafe Certification
• S.T.O.P. - Loss Prevention
• Employee Development
• Making Money in Food Service
• Retail Inventory Management Principles w/In-Store application 
• Building a Local Store Marketing Plan
• Reducing Net Operating Costs (NOC)

Prices include manuals, supplies and refreshments – no lunches. 
Group discounts available on groups of three or more.

To register, e-mail or call us at 651-699-5176 today!

Four (4) Hour Workshops

• ServSafe Re-certification –  $69 per attendee
• Customer Service – $50 per attendee
• Responsible Selling of Age-Restricted Products – $50 per attendee

Prices include manuals, supplies and refreshments – no lunches. 

To register, e-mail or call us at 651-699-5176 today!

Policy and Procedure Manuals

• Store Manager Manual – Basic policies & procedures – hard copy and CD -  $99 each
• Employee Manual – Basic store policies and training procedures – hard copy and CD - $99 each
• These 2 manuals are generic policy and procedure manuals that can be customized to meet the specific needs of the user.  They can customize or we also can offer that service.
• Buy them both for $150 – 25 % discount
• Reducing Customer Shoplifting – Manual & Flipchart – Hard copy only -  $50 each, ½ price with purchase of the Reducing Customer Theft CBT module

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Retail Operations Training Company (R.O.T.C.)  |   651-699-5176